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Thursday, May 30 • 3:55pm - 4:35pm
Session IX: Panel Discussion: The New Experience Economy: From Business to Individuals (B2I)

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Businesses are cognizant of the fact that customers today expect a far different experience (CX) than even just a few years ago. Experience being the most important differentiating factor for any business success today, companies need a holistic approach to connect its customers at every touchpoint and behind the scenes. This is the Experience Economy. Companies tend to get wrapped up in emerging technologies of the future. But in this, they completely ignore the current technologies important to the customers hence ignoring their customers. This session will have leaders discuss different trends/technologies which are affecting experience today and will affect in the future. 

avatar for Kathy Juve

Kathy Juve

SVP-High Value Services, Concentrix
Kathy is passionate about Customer Experience, Marketing, Digital Transformation, and Strategy. Leader with demonstrated success in driving growth for services and CX technology companies in marketing, strategy, sales, and operations roles for both large companies and start-up... Read More →

avatar for Roee Adler

Roee Adler

Global Head of WeWork Labs, WeWork
Roee Adler is a longtime team member at WeWork, joining as Chief Product Officer in 2013. Over the years Roee built WeWork’s product management, software engineering, digital design, and data analysis groups. He is now spearheading WeWork Labs, the company’s program to power early... Read More →
avatar for Manish Choudhary

Manish Choudhary

Senior Vice President – Global SMB (Small Medium Businesses) Products & Strategy, Pitney Bowes Inc.
Manish has experience in building startups and business operations from the ground up, and also in global leadership roles for mature multi-billion dollar businesses in complex and large organizations.In his 17 years at Pitney Bowes, he has built and scaled R&D operations in India... Read More →
avatar for Doney Largey

Doney Largey

Managing Director - Head of Transformation, Blackstone
Doney Largey is Blackstone’s Managing Director and Head of Transformation. Mr. Largey focuses on collaborating with our teams to identify opportunities and drive efforts to optimize the effectiveness and the efficiency of our functional processes. Initially, Mr. Largey’s primary... Read More →

Thursday May 30, 2019 3:55pm - 4:35pm PDT
Majestic Room

Attendees (3)