NASSCOM C Summit 2019 has ended

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Thursday, May 30

9:00am PDT

Inaugural Session
Welcome:  Debjani Ghosh, President, NASSCOM 
Opening Address: Keshav Murugesh, Chairman, NASSCOM & Global CEO, WNS

Thursday May 30, 2019 9:00am - 9:15am PDT
Majestic Room

9:15am PDT

Setting the Context: Transforming for the Future
avatar for Tiger Tyagarajan

Tiger Tyagarajan

President and CEO, Genpact
Based in New York, Tiger is credited as one of the industry leaders who pioneered a new global business model and transformed a division of GE (formerly GE Capital International Services) into Genpact, a global professional services firm focused on delivering digital transformation... Read More →

Thursday May 30, 2019 9:15am - 9:25am PDT
Majestic Room

9:25am PDT

Session I: Fire-side Chat: Leading into the Future to drive long-term, sustainable, competitive advantage
avatar for Tiger Tyagarajan

Tiger Tyagarajan

President and CEO, Genpact
Based in New York, Tiger is credited as one of the industry leaders who pioneered a new global business model and transformed a division of GE (formerly GE Capital International Services) into Genpact, a global professional services firm focused on delivering digital transformation... Read More →

avatar for Eileen Murray

Eileen Murray

Co-Chief Executive Officer, Bridgewater
Eileen Murray is the Co-CEO of Bridgewater Associates, responsible for overseeing the day-to-day operations of the firm and leading the transition of the firm from a founder-led company to a partnership with Co-CEO David McCormick. During her tenure at Bridgewater, Eileen has led... Read More →

Thursday May 30, 2019 9:25am - 9:55am PDT
Majestic Room

9:55am PDT

Session II: Short Keynote: Competing To Win In A Smart, Experience-Led New Economy
Today, the question on every business leader’s mind is, how do I succeed in this new hyper connected era? Successful organizations have to differentiate themselves at different levels. This session looks into strategies, business models and processes which make an organization smart; Covering topics like agility, talent, how to be simple in processes and structures.The session will also assess the role of technology in achieving business goals. 

avatar for Vala Afshar

Vala Afshar

Chief Digital Evangelist, Salesforce
Vala Afshar is a Chief digital evangelist, author and Twitter storyteller. He contributes weekly technology, business and leadership articles to a variety of publications, as well as co-hosting a weekly video show DisrupTV.

Thursday May 30, 2019 9:55am - 10:25am PDT
Majestic Room

10:25am PDT

Morning Refreshments
Thursday May 30, 2019 10:25am - 10:50am PDT
Pre-Function Area

10:50am PDT

Session V: Panel Discussion: Bridging the Talent Gap for America
avatar for Debjani Ghosh

Debjani Ghosh

President, NASSCOM
Debjani Ghosh is the 5th President of The National Association of Software & Services Companies (NASSCOM), who took office on the 2nd of April 2018. A veteran of the technology industry, and a stanch champion of gender diversity in corporate India, Debjani was the first woman to lead... Read More →

avatar for Scott Sanders

Scott Sanders

Executive Director, NASWA
Senior Level Executive with extensive, entrepreneurial, hands-on experience in finance, management, and business acumen. Worked with attorneys, bankers, board of directors and legislators. MBA from top school with an established record of success in significantly growing enterprise... Read More →
avatar for Governor John Engler

Governor John Engler

Former Governor of Michigan
JOHN ENGLER was born in Mt. Pleasant, Michigan, and grew up in Beal City. He earned a bachelor’s degree in agricultural economics from Michigan State University in 1970 and a law degree from the Thomas M. Cooley Law School in 1985. Prior to his first term as governor, he served... Read More →

UB Pravin Rao

COO, Infosys
Pravin Rao is currently the Chief Operating Officer of Infosys . He is also the vice-chairman of NASSCOM. He joined Infosys in 1986 and played many leadership roles including Chief Operating Officer, Head of Infrastructure Management Services, Delivery Head for Europe, and Head of Retail, Consumer Packaged Goods, Logistics and Life Sciences... Read More →

Thursday May 30, 2019 10:50am - 11:30am PDT
Majestic Room

11:30am PDT

Session IV: Short Keynote: Future of Work in an AI powered World
avatar for Andrea Gallego

Andrea Gallego


Thursday May 30, 2019 11:30am - 11:55am PDT
Majestic Room

11:55am PDT

Session III: Use-Case: The Power of Collaborations and Strategic Partnerships
The session would focus on how deepening ties between complementary businesses fosters collaboration and longevity, and allows companies to offer services and solutions that help their customers and other businesses become more successful. Over the past four decades, the IT-BPM industry has come a long way. From cost arbitrage, collaboration and value addition, the focus has now changed for organizations to deliver business outcomes for their clients.

avatar for Anantha Radhakrishnan

Anantha Radhakrishnan

Chief Executive Officer & Managing Director, Infosys BPM
Anantha Radhakrishnan (Radha) is the Chief Executive Officer and Managing Director of Infosys BPM. Prior to this role, Radha was the Chief Operating Officer (COO) managing the global operations for the organization. He has played multiple roles at Infosys BPM, spanning technology... Read More →

avatar for Lucien Foster

Lucien Foster

Head of Digital Partnerships, BNY Mellon
Lucien is Head of Digital Partnerships for BNY Mellon, where he is responsible for executing global digital partnerships with technology companies, clients and emerging firms as well as responsible leading the Firm’s strategic investments.Previously, he was at J.P. Morgan, leading... Read More →
avatar for Joseph Papandrea

Joseph Papandrea

Vice President, Arrow Electronics
As Vice President, Operations for Global Services, Joseph is responsible for the development and execution of Arrow’s end-to-end customer offering through a world-class operational value chain, supporting our marketing and sales strategies through end-to-end operational planning... Read More →
avatar for Rajesh Subramaniam

Rajesh Subramaniam

Managing Director & CEO, Firstsource Solutions
Rajesh Subramaniam is the Managing Director and CEO of Firstsource Solutions. Responsible for driving the organisation’s strategic and corporate initiatives globally, he has played a pivotal role in charting a new course for Firstsource. Rajesh was responsible for leading the organisation’s... Read More →

Thursday May 30, 2019 11:55am - 12:35pm PDT
Majestic Room

12:30pm PDT

Lunch & Networking
Thursday May 30, 2019 12:30pm - 1:30pm PDT
Pre-Function Area

1:30pm PDT

Session VI: Panel Discussion: Is Future of Data, future of everything?
As our clients and the market moves towards advanced analytics/AI and deepen the digital transformation agenda, the key challenge they are facing is 1) Lack of clean and complete data and 2) Inability to integrate multiple systems to enrich the data and 3) Ineffective data quality maintenance on an ongoing basis
•             In addition to that, recent data security breaches and the regulatory acts like GDPR and CCPA have 1) Added additional layers of complexity with the usage of data and 2) Increased scrutiny on how companies use their data while meeting the increasing demands of customer experience
•             In essence, the future of digital transformation as a whole lies on how companies are able to solve for their data challenges. Differentiating factors will be - 1) Data itself – Acquiring incrementally value adding data 2) Integrating data sources – Ability to integrate external and internal data in a flexible & real time manner 3) Modern Data infrastructure like cloud to support the maintenance, security risk management and quality aspects on an ongoing and non-siloed basis. 

avatar for Rohit Kapoor

Rohit Kapoor

Vice Chairman & CEO, EXL Services
CEO and co-founder of EXL, a leading operations management & analytics company employing over 29,000 professionals across five continents. A forward-thinking leader with expertise in identifying industry and market trends, he has a proven ability to see what's next. His prescient... Read More →

avatar for Pravin Jadhav

Pravin Jadhav

Senior Director- Innovation& Business Transformation, Corporate Projects, Otsuka Pharmaceutical Companies (U.S.)

Chris Kovel

MD & Head of Wealth Management Analytics & Information Data Technology, Morgan Stanley

Thursday May 30, 2019 1:30pm - 2:10pm PDT
Majestic Room

2:10pm PDT

Session VII: Panel Discussion: From BI to AI: Build the Business-Driven Data and Analytics Architecture
Analytics should be a key enabler of organizations' goals but that is seldom the case. Most initiatives tend to focus on tools deployment and user support with little connection to business objectives. In this session, we describe a step-by-step methodology to design a business-outcomes-driven analytics evolution roadmap with a strong commitment to users and a shift from technology to business impact.

avatar for Nitin Seth

Nitin Seth

Chief Executive Officer, Incedo Inc.
Nitin Seth, is an accomplished industry leader with a unique combination of experiences - an entrepreneur, a management consultant and a senior executive.As the Chief Executive Officer at Incedo, Nitin is responsible for strategy and achieving organizational milestones.  He is leading... Read More →

avatar for Scott Blandford

Scott Blandford

Executive Vice President, Chief Digital Officer, TIAA
Scott Blandford has an extensive track record of successful large program delivery, user experience design, product launches and transformation efforts. He joined TIAA in 2010, bringing nearly 25 years of experience in innovative technology systems, financial services and executive... Read More →
avatar for Sandeep Dadlani

Sandeep Dadlani

Chief Digital Officer, Mars, Inc.
Sandeep Dadlani joined Mars, Incorporated as Chief Digital Officer in September 2017, and has responsibility for working with Mars' global business segments to drive its digital transformation agenda, while delivering effectiveness and efficiency to existing technology platforms... Read More →

Thursday May 30, 2019 2:10pm - 2:50pm PDT
Majestic Room

2:50pm PDT

Session VIII: Panel Discussion: The IA race: From RPA to Intelligent Automation
The farsighted companies have recognized the convergence of digital, intelligent process automation, analytics, & AI into their new business models. Implementation of these from the top down and at scale is a big challenge they face. In this 2 critical issues to be addresses are- IA investment decisions need to be C-level strategy imperatives, 2) intelligent automation is about business and operating model transformation not simply technology deployment.

avatar for Virgil Wong

Virgil Wong

Head of Digital Customer Experience, Element (HGS)
Virgil Wong is a digital transformation and AI expert who builds cultures of innovation within large enterprises. By leveraging entrepreneurial best practices, Virgil helps global brands embrace new opportunities in interactive design and technology in interactive design and technology... Read More →

avatar for Chuck Billikas

Chuck Billikas

Executive Director and Head of Client on-boarding Operations, DTCC
As the Executive Director of the DTCC Global Integration and Professional Services Organization, Chuck is responsible for driving a world-class Client Experience through the integration of the DTCC Products and Services.
avatar for Ryan Loy

Ryan Loy

CIO, EBSCO Industries
An accomplished IT Executive, Ryan Loy currently serves as the CIO for EBSCO Industries, a multibillion-dollar diversified conglomerate with businesses spanning the globe. As a member of the EBSCO Executive Committee, Ryan is not only focused on enhancing the value technology can... Read More →

Thursday May 30, 2019 2:50pm - 3:30pm PDT
Majestic Room

3:30pm PDT

Evening Tea/Coffee
Thursday May 30, 2019 3:30pm - 3:55pm PDT
Pre-Function Area

3:55pm PDT

Session IX: Panel Discussion: The New Experience Economy: From Business to Individuals (B2I)
Businesses are cognizant of the fact that customers today expect a far different experience (CX) than even just a few years ago. Experience being the most important differentiating factor for any business success today, companies need a holistic approach to connect its customers at every touchpoint and behind the scenes. This is the Experience Economy. Companies tend to get wrapped up in emerging technologies of the future. But in this, they completely ignore the current technologies important to the customers hence ignoring their customers. This session will have leaders discuss different trends/technologies which are affecting experience today and will affect in the future. 

avatar for Kathy Juve

Kathy Juve

SVP-High Value Services, Concentrix
Kathy is passionate about Customer Experience, Marketing, Digital Transformation, and Strategy. Leader with demonstrated success in driving growth for services and CX technology companies in marketing, strategy, sales, and operations roles for both large companies and start-up... Read More →

avatar for Roee Adler

Roee Adler

Global Head of WeWork Labs, WeWork
Roee Adler is a longtime team member at WeWork, joining as Chief Product Officer in 2013. Over the years Roee built WeWork’s product management, software engineering, digital design, and data analysis groups. He is now spearheading WeWork Labs, the company’s program to power early... Read More →
avatar for Manish Choudhary

Manish Choudhary

Senior Vice President – Global SMB (Small Medium Businesses) Products & Strategy, Pitney Bowes Inc.
Manish has experience in building startups and business operations from the ground up, and also in global leadership roles for mature multi-billion dollar businesses in complex and large organizations.In his 17 years at Pitney Bowes, he has built and scaled R&D operations in India... Read More →
avatar for Doney Largey

Doney Largey

Managing Director - Head of Transformation, Blackstone
Doney Largey is Blackstone’s Managing Director and Head of Transformation. Mr. Largey focuses on collaborating with our teams to identify opportunities and drive efforts to optimize the effectiveness and the efficiency of our functional processes. Initially, Mr. Largey’s primary... Read More →

Thursday May 30, 2019 3:55pm - 4:35pm PDT
Majestic Room

4:35pm PDT

Session X: Fire-side Chat: Scale up to the next level by Co – creating and co – Innovating
avatar for Keshav Murugesh

Keshav Murugesh

Group CEO & Chairman, NASSCOM, WNS Global Services
Keshav is the current Chairman of NASSCOM & the Group CEO of WNS Global Services. He is a leader who transforms organisations thru a focused strategy led approach supported by strong execution. Turned around two US listed Companies and created significant differentiation, billions... Read More →

avatar for Kirthiga Reddy

Kirthiga Reddy

Venture Partner, Softbank
Technology executive with over 20 years of experience building high-growth global businesses in roles spanning Sales, Marketing, Operations, Product Management and Engineering. Highlights:• First employee of Facebook India. Grew organization to several hundred employees• Built... Read More →

Thursday May 30, 2019 4:35pm - 4:55pm PDT
Majestic Room

4:55pm PDT

Closing Remarks and End of Summit
Thursday May 30, 2019 4:55pm - 5:10pm PDT
Majestic Room